I can't transfer my Avios

Before you attempt to transfer your Avios, please ensure the following.

• First, that you can log onto either your British Airways or Iberia account on the respective airline websites.
• Secondly, the details on your accounts that you are attempting to transfer the Avios between are the same as each other. This allows us to verify you are the same person before transferring the balance.

If the details are not correct on your British Airways or Iberia account, please contact those airlines directly to get them updated. Otherwise please email us and we can sort that for you.

If you have followed both step 1 and 2 and are still having issues please log in and contact us via webchat at the top of the page.

I'm missing Avios from my Vueling Club or AerClub account

Please be advised the time it takes to award Avios varies from partner to partner. Please check Missing Avios and submit a claim if the award period has expired.

I'm missing Avios from my old Avios Travel Reward Programme or British Airways Executive Club account

The Avios Travel Reward Programme closed in 2018 and all accounts were transferred over to the British Airways Executive club. Please contact BA for Missing Avios queries.

I have not received my Lloyds voucher

Please check with Lloyds directly that a voucher has been issued

I want to use my voucher

Please contact us on 0344 49 333 49 so we can help you make a booking

I can't see my Lloyds voucher in my account

Please be advised that Lloyds vouchers no longer show in your online account. If you wish to use your voucher please contact us on 0344 49 333 49

Were you a member of the Avios Travel Reward Programme or Flybe? (UK Only)

Both the Avios Travel Reward Programme and our partnership with Flybe have ended and all accounts have been closed and transferred over to the British Airways Executive Club. Please go to britishairways.com to access your account using your new BA Exec Club details

I can't remember my username/password

Please reset your username or password

Please contact your airline loyalty programme directly.

• AerClub
• British Airways Executive Club
• Iberia Plus
• Vueling Club

I want to amend or cancel my booking

If it is more than 24 hours prior to travel, please contact us on 0344 49 333 49 and we will look into this for you. Be advised that if you made your booking using your Lloyds voucher we will be unable to amend your booking as per the Lloyds Terms and Conditions

I need a copy of my booking documents

If your booking is for a flight, please view your booking with the airline directly, using your booking reference. For car hire, hotels and experiences, please contact us via webchat

I don't have enough Avios

You can top up your balance by buying the Avios you need

I can't find any available flights

Please contact us via webchat and we'll do our best to help you

I need special assistance

Please contact us on 0344 49 333 49